Private user

Private user   •   over 7 years ago

Problem with sign up process

Hello, I've had a couple of people who have had trouble signing up. They are not getting the verification email so they are not allowed to vote. Today I personally assisted one of my friends trying to vote for me but no matter how many times we selected resend verification email nothing came. We even switched out the email addresses but still nothing. Is there a way that this can be fixed because I don't want anyone to give up and just not vote for me? Thanks

  • 3 comments

  • Manager   •   over 7 years ago

    Hi Pearlene,

    Thanks for writing. Can you ask your friend to check his/her spam folder and see if the verification email landed there? If it isn't there, please have that person write me at support@challengepost.com so I can work with him/her directly to get this resolved. Thank you.

    Best,
    Marny

  • Private user

    Private user   •   over 7 years ago

    Thanks for the quick response Marny. Yes the spam folder was checked so I will have them contact you. I am wondering if the problem could be because he has the same exact name as his son who also voted for me? They do have different email address but one is senior and one is the junior even though jr. doesn't appear at the end of the younger one's name. Do you think the system thinks it is the same person trying to register twice?

  • Manager   •   over 7 years ago

    Hi Pearlene,

    That should not be an issue. Do have him email me and we'll get this sorted ASAP.

    Best,
    Marny

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